Effective Date: 11 February 2026
Company Name: On Ramp Logistics (“On Ramp”, “we”, “us”, “our”)
Contact Email: [email protected]
These Terms and Conditions govern the use of On Ramp’s logistics services and website. By engaging our services or accessing our platform, you agree to comply with these Terms.
If you do not agree with these Terms, you must not use our services.
On Ramp provides logistics and supply chain services including, but not limited to:
Freight transportation
Last-mile delivery
Warehousing and fulfillment
eCommerce logistics support
Corporate supply chain coordination
All services are subject to availability and agreed commercial terms.
Each client engagement may be governed by:
A signed contract
A Service Level Agreement (SLA)
A quotation and accepted invoice
In the event of any conflict, the signed agreement or SLA shall take precedence over these general Terms.
Clients agree to:
Provide accurate shipment information
Properly package all goods
Clearly disclose fragile, hazardous, or restricted items
Ensure all goods comply with applicable laws and regulations
On Ramp reserves the right to inspect, refuse, or suspend shipment of items that violate laws or safety policies.
On Ramp does not transport:
Illegal substances
Explosives or flammable materials
Hazardous goods without prior written agreement
Counterfeit or unlawful products
Any items prohibited under applicable law
Violation may result in immediate termination of service and notification to authorities where necessary.
Delivery timelines provided are estimates unless expressly guaranteed under a written SLA.
On Ramp is not liable for delays resulting from:
Weather conditions
Traffic congestion
Government restrictions
Security incidents
Force majeure events
On Ramp’s liability for loss or damage is limited to:
The declared value of goods; or
The maximum coverage agreed in writing
We are not liable for:
Indirect or consequential losses
Loss of profit or revenue
Business interruption
Delays beyond our reasonable control
All claims must be submitted in writing within 7 days of delivery.
Insurance coverage is only applicable where expressly agreed in writing and paid for.
Clients are encouraged to arrange independent insurance for high-value shipments.
Payment terms are outlined in invoices or contracts.
Late payments may result in:
Suspension of services
Additional charges
Termination of agreement
On Ramp reserves the right to revise pricing with prior notice.
Cancellations must be made prior to dispatch.
Refund eligibility depends on:
Operational stage of the shipment
Costs already incurred
Contractual terms
Approved refunds will be processed within 14 business days.
Either party may terminate services in accordance with agreed contractual terms.
On Ramp may immediately suspend or terminate services for:
Non-payment
Misrepresentation
Legal violations
Breach of these Terms
We maintain confidentiality of client data and shipment details unless disclosure is required by law.
These Terms shall be governed by the laws applicable within the jurisdiction where On Ramp operates.
Disputes shall first be resolved through negotiation. Where unresolved, they shall be submitted to competent courts within the applicable jurisdiction.
On Ramp reserves the right to amend these Terms at any time. Continued use of services constitutes acceptance of updated Terms.
On Ramp Logistics
Email: [email protected]